Hospitality Robots Market Report
Hospitality Robots Market by Type (Front Desk Robots, Delivery Robots, Cleaning Robots, and Others), End-user (Hotels, Restaurants & Bars, and Travel & Tourism Industry), and Regional Analysis (North America, Europe, Asia Pacific, and LAMEA): Global Opportunity Analysis and Industry Forecast, 2021–2028
Global Hospitality Robots Market Analysis
According to the global hospitality robots market forecast, the market size is expected to reach up to $17,10,879.9 thousand by 2028, surging from $2,81,500.0 thousand in 2020, at a noteworthy CAGR of 25.7%.
Rising number of innovative startups in the hospitality robots market to upsurge the industry growth.
However, lower product penetration of hospitality robots in the middle or low-income countries, may restrict the market growth.
According to the regional analysis of the hospitality robots market, the Asia- Pacific market is expected to surge at a CAGR of 26.6%, by registering a revenue of $3,93,502.4 thousand, throughout the analysis period.
Hospitality Robots Overview
The utilization of robots throughout the hospitality sector is becoming commonplace, with applications such as artificial intelligent (AI) chatbots developed to assist with the customer service process in order to enhance guests' experience. The use of advanced robots in the hotels and restaurants can lead to enhancements in terms of cost-effectiveness, accuracy, and speed.
COVID-19 Impact on Hospitality Robots Market
The corona virus pandemic has had significantly disrupted the growth of the industries worldwide creating a mass disturbance for sellers as well as buyers. However, the global pandemic has impacted the global hospitality robots industry in a positive way. Furthermore, owing to the COVID-19 pandemic, disinfecting and cleaning public areas, including hospitals, hotels, airports, and railways stations have been the utmost priority, which created huge need for disinfection robots. Also, in such emergency, robots played a significant role in providing hygienic, touch free, and 24/7 services to their guests. Hence, the COVID-19 outbreak accelerated the hospitality robots market demand.
In addition to this, most of the hotels and restaurants have started adopting the robots to increase the efficiency of their hotels and gain maximum revenue. For example, in February 2020, Hotel Sky, Johannesburg based hotel which offers 453 rooms including world-class restaurants, bars, conference venues, and other facilities, became the 1st African hotel to deploy hospitality robots. These robots in the hotel may help in eliminating the risk of spreading the corona virus. Such effective initiatives by hotels have accelerated the growth of hospitality robots market, during the pandemic period.
Rising Number of Innovative Startups in the Hospitality Robots Industry to Upsurge the Market Growth
Robots are being utilized in multiple frontline services, from robotic concierges in hotels to humanoid robots in malls and restaurants. A surging number of organizations in hospitality & tourism segment introduced service robots in order to decrease their operational costs and to further offer customers with greater convenience and enhanced services. Therefore, innovative startups operating in the global hospitality segment namely Savioke, Inc, Maidbot, and Aethon Inc. are coming up with effective strategies like series funding and novel innovations. For instance, in June 2018, Savioke, notable robot provider in elder care, hotels, restaurants offices, and hospitals, announced to raise $13.4 thousand in series B funding for the development of ‘relay Savioke robots’. Also, in June 2019, Aethon Inc., significant provider of robots in hotels and shopping mall, announced the expansion of its innovative line of autonomous mobile robots with 2 specialty products for the hospitality sector. These advanced robots provide high-capacity and configurable payload combined with secured guest deliveries. These key strategy implementation by the emerging companies are driving the global hospitality robots market, in the analysis period.
To know more about global hospitality robots market drivers, get in touch with our analysts here.
Lower Product Penetration in the Low-income Regions to Restrain the Market Growth
However, lack of information regarding the hospitality robots across the middle or low-income countries may restrain the market growth of global hospitality robots market, throughout the projected period. Further, high-cost hospitality robots products may also negatively impact the hospitality robots market, in the coming years.
Significant Expansion of Hospitality Establishments across the Asia-Pacific Region to Create Investment Opportunities
Asian countries such as India, Japan, China, and Singapore have experienced notable expansion of hotels, restaurants, shopping mall, and bars in the recent several years. Furthermore, the awareness among the Asian hotel and restaurant owners regarding enhancing the customer’s experience has also increased. In addition to this, strong presence of Hyundai Robotics Co., Ltd, SoftBank Robotics, and Alibaba AL labs and their heavy investments in research & development are also further expected to create notable opportunities to the investors, in the coming years.
To know more about global hospitality robots market opportunities, get in touch with our analysts here.
Hospitality Robots Market
Source: Research Dive Analysis
The delivery robots sub-segment is expected to have the lucrative growth in the global market and register a revenue of $5,47,392.7 thousand by 2028.
The extensive growth in delivery robots is mainly attributed to its capability to operate elevators and navigate crowds along with unmatched performance. These delivery robots are significantly used in indoors activities mainly because of their excellent maneuverability. Further, these delivery robots help transform hotel or restaurant into a modern luxury infrastructure while delighting the guests. Owing to the above-mentioned elements, the adoption of delivery robots may increase, during the analysis period.
The front desk robots sub-segment held the highest share of the hospitality robots market in 2020 and it is expected to register a revenue of $8,47,521.9 thousand by 2028.
Front desk robots play significant role in hospitality industry to increase efficiency, create a healthier work environment, and improve guest services. Also, these robots help in reducing health risks while offering a positive guest experience. In addition, these robots have notable features such as proactive approach, personalized interactions, and increased security. Abovementioned crucial factors and advanced humanoid robot development by the prominent players may further lead to bolster the sub-segment’s growth, in the projected period.
Hospitality Robots Market
Source: Research Dive Analysis
The hotels sub-segment of the global hospitality robots market holds prominent share and is estimated to grow at the most notable CAGR and surpass $7,39,408.2 thousand by 2028, with a rise from $1,24,447.5 thousand in 2020.
Throughout the hotel sector, robots play important role in providing information, storage services, front desk services, as well as check-out & check-in services, with technology including facial & voice recognition. Furthermore, technology leaders are also collaborating with each other and coming up with novel robot developments. For instance, in February 2021, Hyundai Robotics, share leader in domestic industrial robot market, announced the official tie-up with KT Corporation, a South Korean telecommunications company, to introduce ‘UNI-050H’, the new service robot designed for hotels. This is a mobile service robot which helps in performing hotel amenities delivery. Such inventions and above-stated factors contributes to the maximum share of hotel industry sub-segment.
Global Hospitality Robots Market, Regional Insights:
The hospitality robots market was investigated across North America, Europe, Asia-Pacific, and LAMEA.
Source: Research Dive Analysis
The Market for Hospitality Robots in Asia-Pacific to be the Most Lucrative
Asia-Pacific hospitality robots market accounted $61,367.0 thousand in 2020 and is projected to generate a revenue of $3,93,502.4 thousand by 2028.
The massive support from the government authorities to fortify effective automation in Asian countries, is one of the major reasons driving hospitality robots market, in the APAC region. Also, Asia-Pacific region is backed by huge population base in countries, namely China and India, due to the enormous improvements in hospitality infrastructure. Increasing interstate travel, speedy recovery in cruise industry, and increasing disposable income of Asian consumers will boost the hospitality industry which may further accelerate the Asia-Pacific hospitality robots market.
The Market for Hospitality Robots in North America to be the Most Dominant
Hospitality robots market for North America region is highly competitive and leading companies in the market are adopting multiple strategies to garner maximum North America hospitality robots market share. North America hospitality robots market accounted $1,08,940.5 thousand in 2020 and is expected to register a revenue of $6,60,399.6 thousand by 2028.
This growth is due to the increased adoption of automation in malls and restaurants and high target population particularly across the US and Canada. Also, the presence of prominent players and their partnership strategies will further accelerate the hospitality robots market growth, in the projected period. In Mach 2018, Miso Robotics, US based leading robotics and AI solutions firm, announced its strategic tie-up with Levy, a Chicago based restaurant & hospitality organization. As per this agreement, Miso Robotics will provide robotic kitchen assistants particularly to the entertainment and sports venues. Above-mentioned hospitality robots market trends and advanced product developments are further expected to create positive impact in the North America market.
Competitive Scenario in the Global Hospitality Robots Market
Treatment type launches and mergers & acquisitions are common strategies followed by major market players.
Source: Research Dive Analysis
Some of the leading hospitality robots market players are Savioke, BotsAndUs, Travelmate Robotics, Maidbot, Aethon Inc., Softbank Robotics, Ubtech Robotics, Inc., Connected Robotics, Awabot, and Starship Technologies Inc.
Porter’s Five Forces Analysis for the Global Hospitality Robots Market:
- Bargaining Power of Suppliers: The suppliers operating in the global hospitality robots market are high in number and are much larger and more globalized. So, there will be less threat from the supplier.
Thus, the bargaining power of the suppliers is low.
- Bargaining Power of Buyers: Buyers demand effective hospitality robots in lower cost. This has increased the pressure on the hospitality robots manufacturers to offer the robots in a cost-effective way. Thus, many suppliers have started offering best yet cost–effective hospitality robots. This gives the buyers the option to freely choose hospitality robots that best fit their preference.
Thus, the bargaining power of the buyers is high.
- Threat of New Entrants: The companies entering the global hospitality robots market are adopting technological innovations to attract customers. Also, these companies are implementing various effective strategies and there is government support in some countries.
Thus, threat of the new entrants is high.
- Threat of Substitutes: There is no alternative option available.
Thus, the threat of substitutes is low.
- Competitive Rivalry in the Market: The competitive rivalry among the industry leaders is rather intense, especially between the global players including Savioke, Softbank, and BotsAndUs. These companies are launching their value-added services in the international market and strengthening the footprint worldwide.
Therefore, the competitive rivalry in the market is high.
Historical Market Estimations
Base Year for Market Estimation
Forecast timeline for Market Projection
North America, Europe, Asia-Pacific, LAMEA
Segmentation by Type
Segmentation by End-user
Key Countries Covered
U.S., Canada, Mexico, Germany, France, UK, Italy, Spain, Russia, Rest of Europe, China, Japan, India, Australia, South Korea, Rest of Asia-Pacific, Brazil, Saudi Arabia, United Arab Emirates, Rest of LAMEA
Key Companies Profiled
Q1. How big is the hospitality robots market?
A. The global hospitality robots market size was over $2,81,500.0 thousand in 2020 and is projected to reach $17,10,879.9 thousand by 2028.
Q2. Which are the major companies in the hospitality robots market?
A. Savioke, Connected Robotics, and BotsAndUs, are some of the key players in the global hospitality robots Market.
Q3. Which region possesses greater investment opportunities in the coming future?
A. The Asia-Pacific region possesses great investment opportunities for the investors to witness the most promising growth in the future.
Q4. What is the growth rate of the Asia-Pacific market?
A. Asia-Pacific hospitality robots market is anticipated to grow at 26.6% CAGR during the forecast period.
Q5. What are the strategies opted by the leading players in this market?
A. Capacity expansion, treatment type development, along with joint ventures are the key strategies opted by the operating companies in this market.
Q6. Which companies are investing more on R&D practices?
A. Travelmate Robotics and Hyundai Robotics Co., Ltd are investing more on R&D activities for developing new treatment types and technologies.
Q7. What are the top 10 robots?
A. The top 10 hospitality robots are as follows: The Curiosity Rover., aethon tug, "Sophia" the Robot., DJI Mavic and Phantom., Spot and the Boston Dynamics robot stable., ASIMO., The Pepper Robot., AIBO., Robonaut - R2 and R5, and Anki Cozmo.
Q8. What are the advantages of hotel robots?
A. The utilization of robots can lead to improvements in terms of cost-effectiveness, accuracy, and speed.
Q9. What is concierge robot?
A. Robots which interact with guests as well as provide information about hotel information, places to eat, and nearby attractions are the concierge robots.
Q10. How are robots used in hospitality?
A. Throughout the hospitality sector, robots are deployed to deliver information, storage services, front desk services, and check-in & check-out services.
Q11. What are the new trends in hospitality robot industry?
A. Chatbot to assist guests 24*7, mobile app for easy access, and self-check-in to minimize guests' waiting time are some of the new trends in hospitality robot industry.
Q12. What is artificial intelligence in hospitality industry?
A. To personalize customer service, the hospitality industry has started deploying artificial intelligence (AI) technologies into its customer service. AI uses cognitive learning to perform human functions at much-decreased errors and costs, with increased efficiency.
1.2.Real time insights and validation
1.4.Assumptions and forecast parameters
2.2.By type trends
2.3.By end user trends
3.1.Market segmentation & definitions
3.2.1.Top investment pockets
3.2.2.Top winning strategies
3.3.Porter’s five forces analysis
3.3.1.Bargaining power of consumers
3.3.2.Bargaining power of suppliers
3.3.3.Threat of new entrants
3.3.4.Threat of substitutes
3.3.5.Competitive rivalry in the market
3.8.2.by end user
3.9.Market value chain analysis
3.9.1.Stress point analysis
3.9.2.Raw material analysis
3.9.4.Distribution channel analysis
188.8.131.52.Raw material suppliers
4.Hospitality Robots Market, by Type
4.1.Front Desk Robots
4.1.1.Market size and forecast, by region, 2020-2028
4.1.2.Comparative market share analysis, 2020 & 2028
4.2.1.Market size and forecast, by region, 2020-2028
4.2.2.Comparative market share analysis, 2020 & 2028
4.3.1.Market size and forecast, by region, 2020-2028
4.3.2.Comparative market share analysis, 2020 & 2028
4.4.1.Market size and forecast, by region, 2020-2028
4.4.2.Comparative market share analysis, 2020 & 2028
5.Hospitality Robots Market, by End User
5.1.1.Market size and forecast, by region, 2020-2028
5.1.2.Comparative market share analysis, 2020 & 2028
5.2.Restaurants and Bars
5.2.1.Market size and forecast, by region, 2020-2028
5.2.2.Comparative market share analysis, 2020 & 2028
5.3.Travel and Tourism Industry
5.3.1.Market size and forecast, by region, 2020-2028
5.3.2.Comparative market share analysis, 2020 & 2028
6.Hospitality Robots Market, by Region
6.1.1.Market size and forecast, by type, 2020-2028
6.1.2.Market size and forecast, by end user, 2020-2028
6.1.3.Market size and forecast, by country, 2020-2028
6.1.4.Comparative market share analysis, 2020 & 2028
184.108.40.206.Market size and forecast, by type, 2020-2028
220.127.116.11.Market size and forecast, by end user, 2020-2028
18.104.22.168.Comparative market share analysis, 2020 & 2028
22.214.171.124.Market size and forecast, by type, 2020-2028
126.96.36.199.Market size and forecast, by end user, 2020-2028
188.8.131.52.Comparative market share analysis, 2020 & 2028
184.108.40.206.Market size and forecast, by type, 2020-2028
220.127.116.11.Market size and forecast, by end user, 2020-2028
18.104.22.168.Comparative market share analysis, 2020 & 2028
6.2.1.Market size and forecast, by type, 2020-2028
6.2.2.Market size and forecast, by end user, 2020-2028
6.2.3.Market size and forecast, by country, 2020-2028
6.2.4.Comparative market share analysis, 2020 & 2028
22.214.171.124.Market size and forecast, by type, 2020-2028
126.96.36.199.Market size and forecast, by end user, 2020-2028
188.8.131.52.Comparative market share analysis, 2020 & 2028
184.108.40.206.Market size and forecast, by type, 2020-2028
220.127.116.11.Market size and forecast, by end user, 2020-2028
18.104.22.168.Comparative market share analysis, 2020 & 2028
22.214.171.124.Market size and forecast, by type, 2020-2028
126.96.36.199.Market size and forecast, by end user, 2020-2028
188.8.131.52.Comparative market share analysis, 2020 & 2028
184.108.40.206.Market size and forecast, by type, 2020-2028
220.127.116.11.Market size and forecast, by end user, 2020-2028
18.104.22.168.Comparative market share analysis, 2020 & 2028
22.214.171.124.Market size and forecast, by type, 2020-2028
126.96.36.199.Market size and forecast, by end user, 2020-2028
188.8.131.52.Comparative market share analysis, 2020 & 2028
6.2.10.Rest of Europe
184.108.40.206.Market size and forecast, by type, 2020-2028
220.127.116.11.Market size and forecast, by end user, 2020-2028
18.104.22.168.Comparative market share analysis, 2020 & 2028
6.3.1.Market size and forecast, by type, 2020-2028
6.3.2.Market size and forecast, by end user, 2020-2028
6.3.3.Market size and forecast, by country, 2020-2028
6.3.4.Comparative market share analysis, 2020 & 2028
22.214.171.124.Market size and forecast, by type, 2020-2028
126.96.36.199.Market size and forecast, by end user, 2020-2028
188.8.131.52.Comparative market share analysis, 2020 & 2028
184.108.40.206.Market size and forecast, by type, 2020-2028
220.127.116.11.Market size and forecast, by end user, 2020-2028
18.104.22.168.Comparative market share analysis, 2020 & 2028
22.214.171.124.Market size and forecast, by type, 2020-2028
126.96.36.199.Market size and forecast, by end user, 2020-2028
188.8.131.52.Comparative market share analysis, 2020 & 2028
184.108.40.206.Market size and forecast, by type, 2020-2028
220.127.116.11.Market size and forecast, by end user, 2020-2028
18.104.22.168.Comparative market share analysis, 2020 & 2028
22.214.171.124.Market size and forecast, by type, 2020-2028
126.96.36.199.Market size and forecast, by end user, 2020-2028
188.8.131.52.Comparative market share analysis, 2020 & 2028
6.3.10.Rest of Asia Pacific
184.108.40.206.Market size and forecast, by type, 2020-2028
220.127.116.11.Market size and forecast, by end user, 2020-2028
18.104.22.168.Comparative market share analysis, 2020 & 2028
6.4.1.Market size and forecast, by type, 2020-2028
6.4.2.Market size and forecast, by end user, 2020-2028
6.4.3.Market size and forecast, by country, 2020-2028
6.4.4.Comparative market share analysis, 2020 & 2028
22.214.171.124.Market size and forecast, by type, 2020-2028
126.96.36.199.Market size and forecast, by end user, 2020-2028
188.8.131.52.Comparative market share analysis, 2020 & 2028
184.108.40.206.Market size and forecast, by type, 2020-2028
220.127.116.11.Market size and forecast, by end user, 2020-2028
18.104.22.168.Comparative market share analysis, 2020 & 2028
22.214.171.124.Market size and forecast, by type, 2020-2028
126.96.36.199.Market size and forecast, by end user, 2020-2028
188.8.131.52.Comparative market share analysis, 2020 & 2028
7.1.4.Recent strategic moves & developments
7.2.4.Recent strategic moves & developments
7.3.4.Recent strategic moves & developments
7.4.4.Recent strategic moves & developments
7.5.4.Recent strategic moves & developments
7.6.4.Recent strategic moves & developments
7.7.Ubtech Robotics, Inc.
7.7.4.Recent strategic moves & developments
7.8.4.Recent strategic moves & developments
7.9.4.Recent strategic moves & developments
7.10.Starship Technologies Inc.
7.10.4.Recent strategic moves & developments
Hospitality robots are robots that are capable of performing conventional tasks in the hospitality sector be it hotels or restaurants in order to enhance the experience of the guests. Significant advances in machine learning, IOT, and artificial intelligence has enabled these robots to meet the instant gratification of people in the hospitality sector. They are extremely cost-effective, and are much more productive and accurate.
Forecast of Global Hospitality Robots Market
Increasing prevalence of robots being utilized in various frontline services in hotels, restaurants, malls, airports, and others is expected to bolster the growth of the market during the forecast period. In addition, its decreased operational costs and enhanced customer experience provided by them is further expected to accelerate the growth of the hospitality robots market during the forecast period. Furthermore, persistent technological advancements in AI, IOT, and machine learning is expected to create massive opportunities for the growth of the market. However, the lack of awareness about hospitality robots in low-income countries is expected to hinder the growth of the hospitality robots market during the forecast period.
According to the report, the global hospitality robots market is expected to garner a revenue of $17,10,879.9 thousand by 2028, growing rapidly at a CAGR of 25.7% during the forecast period 2021-2028. The major players of the market include Awabot, Savioke, Maidbot, Aethon Inc., Connected Robotics, BotsAndUs, Travelmate Robotics, Starship Technologies, Softbank Robotics, Ubtech Robotics Inc., and many more.
The key companies operating in the industry are adopting various growth strategies & business tactics such as partnerships, collaborations, mergers & acquisitions, and launches to maintain a robust position in the overall market, which is subsequently helping the global hospitality robots market to grow exponentially.
For instance, in July 2021, Zebra Technologies Corporation, a mobile computing company that manufactures and sells marking, tracking, and computer printing technologies, acquired Fetch Robotics, a San Jose, California-based innovative robotics company, in order to accelerate Zebra’s presence in the global hospitality robots market.
In August, 2021, Kiwibots, a creative robotic sidewalk delivery startup, collaborated with Sodexo, a food services and facilities management giant, in order to bring food delivery robots to numerous college campuses in the US.
In January 2020, Softbank Robotics, a Japan-based designer and manufacturer of interactive and friendly robots, invested a whooping $32million in Bear Robotics, an innovative mobile hospitality robot company, in order to maximize its presence in the global hospitality robots market.
Most Profitable Region
The North America region is expected to dominate the global market, and generate a revenue of $6,60,399.6 thousand during the forecast period. Rising adoption of automation and personalization in restaurants and malls in this region is expected to drive the growth of the market. In addition, the presence of prestigious players of the market in this region is further expected to bolster the growth of the regional hospitality robots market during the forecast period.
COVID-19 Impact on the Market
The outbreak of COVID-19 has had a positive impact on the growth of the global hospitality robots market, owing to the prevalence of lockdowns in various countries across the globe. Robots were extensively used during the pandemic in order to disinfect and clean public areas like hotels, airports, railway stations, hospitals, and others. In addition, they provided a hygienic, touch free, 24*7 service to the guests, visiting and travelling customers, which led to their increased demand during the pandemic period.