Customer Success Platforms Market Report
RA05436
Customer Success Platforms Market, by Component (Solutions, Services), Deployment Mode (On-premises, Cloud), Organization Size (Small and Medium Enterprises (SMEs), Large Enterprises), Vertical (BFSI, Retail and eCommerce, Telecommunications and IT, Healthcare and Life Science, Government and Public Safety, Others), Application (Customer Experience Management, Sales and Marketing Management, Risk and Compliance Management, Customer Service, Other): Global Opportunity Analysis and Industry Forecast, 2020-2027
The global customer success platforms market is estimated to surpass $5,322.8 million by 2027, exhibiting a CAGR of 25.8% from 2020 to 2027.
The report provides all-inclusive analysis of global customer success platforms market with comprehensive study of the various facets of the market including market dynamics, major segments and regions, top leading players, and competitive landscape.
The report emphasizes current market scenario and future trends of the global customer success platforms market which gleaned from the impact of various market dynamics such as drivers, challenges & restraints, lucrative opportunities. The report also highlights the key forces that are shaping the market. Besides, the report provides Porter’s five forces analysis which precisely underlines the impact of key forces on the global customer success platforms market.
In addition, the report provides market size and forecast scrutinizing global customer success platforms market through different segments. The report highlights the geographical market analysis of these segments and each segment is thoroughly studied at regional as well as country level to get clearer picture of the global customer success platforms market. In the report, the global customer success platforms market is divided into four major regions including North America, Europe, Asia-Pacific, and LAMEA. These regions are further divided into major countries to cover customer success platforms market landscape in respective regions.
Furthermore, competitive scenario of the global customer success platforms market is covered in the report. Major players functioning in the global customer success platforms market are also studied to understand their position and competitive strengths in the industry. The major company profiles covered in the report include various company’s datum such as brief overview, recent financials, main executives, adoption of key growth strategies, novel advancements or initiatives to sustain and expand their position in the global customer success platforms market, and others.
Research Methodology
Research Dive offers its clients extensive research and analysis gleaned from wide variety of factual inputs that largely includes interview with participants of the industry, reliable data & statistics, and regional intelligence. The in-house experts of the industry play a crucial role in designing analytic tools and models, tailor-made to the requests of an industry segment. The data and statistics are sterilized with these analytical tools and models, which enhances the accuracy of our advice and recommendations.
This research report is delivered by Research Dive by conducting long hours of discussions and interviews, with a broad range of stakeholders, which includes upstream and downstream participants. Our analysts have performed a mix of primary and secondary research for the market estimations and forecasts. A number of product type literatures, industry releases, annual reports, and other related documents of major participants of the industry have been reviewed, to better understand the global customer success platforms market scenario. The initial phase of our in-depth study, where we perform wide-range data mining, referring to proficient & verified data sources such as independent studies, medical journals, technical journals, releases by trade association, materials published by government & regulatory authorities, and other.
KEY MARKET BENEFITS
- This report is a compilation of detailed study, information, valid inputs from industry experts & industry participants across the value chain, and quantitative & qualitative assessment by analysts of the industry.
- The report provides a comprehensive analysis along with the current trends of market during the forecast period from 2019 to 2027 to identify & comprehend the prevailing opportunities and the strategic assessment of the global customer success platforms market growth.
- The report studies the market from 2019 to 2027 and maps the qualitative impact of several industry factors on market segments as well as geographies.
- The report provides market estimations and size which is based on in-depth analysis of recent & key developments in the customer success platforms market.
- The development strategies implemented by the key industry players are conscripted in the report to understand the competitive scenario of the global customer success platforms market.
KEY MARKET SEGMENTS
The market has been studied based on the following segments:
- Component: Solutions, Services
- Deployment Mode: On-premises, Cloud
- Organization Size: Small and Medium Enterprises (SMEs), Large Enterprises
- Vertical: BFSI, Retail and eCommerce, Telecommunications and IT, Healthcare and Life Science, Government and Public Safety, Others
- Application: Customer Experience Management, Sales and Marketing Management, Risk and Compliance Management, Customer Service, Other
Region:
The global customer success platforms market is divided into North America, Europe, Asia Pacific, and LAMEA.
The above-mentioned regions are further dived in countries as follows:
- North America
- U.S.
- Canada
- Mexico
- Europe
- Germany
- UK
- France
- Spain
- Italy
- Rest of Europe
- Asia-Pacific
- Japan
- China
- India
- Australia
- South Korea
- Rest of Asia-Pacific
- LAMEA
- Brazil
- Argentina
- Saudi Arabia
- South Africa
- UAE
- Rest of LAMEA
KEY MARKET PLAYERS
The report covers the major players operating in the global customer success platforms market that focus on advancements & innovations and geographical expansion of product portfolios to obtain a competitive edge in the market space. The major players enlisted in the report include UserIQ, Amity, ClientSuccess, Salesforce, …., and others.
The report summarizes various aspects of all these key players that include as follows:
1. Gainsight
2. Salesforce
3. Natero
4. Totango
5. Amity
6. Strikedeck
7. Churnzero
8. ClientSuccess
9. Bolstra
10. UserIQ
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1. RESEARCH METHODOLOGY
1.1. Desk Research
1.2. Real time insights and validation
1.3. Forecast model
1.4. Assumptions and forecast parameters
1.5. Market size estimation
1.5.1. Top-down approach
1.5.2. Bottom-up approach
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2. REPORT SCOPE
2.1. Market definition
2.2. Key objectives of the study
2.3. Report overview
2.4. Market segmentation
2.5. Overview of the impact of COVID-19 on Global Customer Success Platforms Market
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3. EXECUTIVE SUMMARY
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4. MARKET OVERVIEW
4.1. Introduction
4.2. Growth impact forces
4.2.1. Drivers
4.2.2. Restraints
4.2.3. Opportunities
4.3. Market value chain analysis
4.3.1. List of raw material suppliers
4.3.2. List of manufacturers
4.3.3. List of distributors
4.4. Innovation & sustainability matrices
4.4.1. Technology matrix
4.4.2. Regulatory matrix
4.5. Porter’s five forces analysis
4.5.1. Bargaining power of suppliers
4.5.2. Bargaining power of consumers
4.5.3. Threat of substitutes
4.5.4. Threat of new entrants
4.5.5. Competitive rivalry intensity
4.6. PESTLE analysis
4.6.1. Political
4.6.2. Economical
4.6.3. Social
4.6.4. Technological
4.6.5. Environmental
4.7. Impact of COVID-19 on Customer Success Platforms Market
4.7.1. Pre-covid market scenario
4.7.2. Post-covid market scenario
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5. Customer Success Platforms Market, By Product
5.1. Overview
5.2 Solutions
5.2.1 Definition, key trends, growth factors, and opportunities
5.2.2 Market size analysis, by region, 2020-2027
5.2.3 Market share analysis, by country, 2020-2027
5.3 Services
5.3.1 Definition, key trends, growth factors, and opportunities
5.3.2 Market size analysis, by region, 2020-2027
5.3.3 Market share analysis, by country, 2020-2027
5.4 Research Dive Exclusive Insights
5.4.1 Market attractiveness
5.4.2 Competition heatmap
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6. Customer Success Platforms Market, By Type
6.1. Overview
6.2 On-premises
6.2.1 Definition, key trends, growth factors, and opportunities
6.2.2 Market size analysis, by region, 2020-2027
6.2.3 Market share analysis, by country, 2020-2027
6.3 Cloud
6.3.1 Definition, key trends, growth factors, and opportunities
6.3.2 Market size analysis, by region, 2020-2027
6.3.3 Market share analysis, by country, 2020-2027
6.4 Research Dive Exclusive Insights
6.4.1 Market attractiveness
6.4.2 Competition heatmap
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7. Customer Success Platforms Market, By Spectral Range
7.1. Overview
7.2 Small and Medium Enterprises (SMEs)
7.2.1 Definition, key trends, growth factors, and opportunities
7.2.2 Market size analysis, by region, 2020-2027
7.2.3 Market share analysis, by country, 2020-2027
7.3 Large Enterprises
7.3.1 Definition, key trends, growth factors, and opportunities
7.3.2 Market size analysis, by region, 2020-2027
7.3.3 Market share analysis, by country, 2020-2027
7.4 Research Dive Exclusive Insights
7.4.1 Market attractiveness
7.4.2 Competition heatmap
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8. Customer Success Platforms Market, By Deployment
8.1. Overview
8.2 BFSI
8.2.1 Definition, key trends, growth factors, and opportunities
8.2.2 Market size analysis, by region, 2020-2027
8.2.3 Market share analysis, by country, 2020-2027
8.3 Retail and eCommerce
8.3.1 Definition, key trends, growth factors, and opportunities
8.3.2 Market size analysis, by region, 2020-2027
8.3.3 Market share analysis, by country, 2020-2027
8.4 Telecommunications and IT
8.4.1 Definition, key trends, growth factors, and opportunities
8.4.2 Market size analysis, by region, 2020-2027
8.4.3 Market share analysis, by country, 2020-2027
8.5 Healthcare and Life Science
8.5.1 Definition, key trends, growth factors, and opportunities
8.5.2 Market size analysis, by region, 2020-2027
8.5.3 Market share analysis, by country, 2020-2027
8.6 Government and Public Safety
8.6.1 Definition, key trends, growth factors, and opportunities
8.6.2 Market size analysis, by region, 2020-2027
8.6.3 Market share analysis, by country, 2020-2027
8.7 Others
8.7.1 Definition, key trends, growth factors, and opportunities
8.7.2 Market size analysis, by region, 2020-2027
8.7.3 Market share analysis, by country, 2020-2027
8.8 Research Dive Exclusive Insights
8.8.1 Market attractiveness
8.8.2 Competition heatmap
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9. Customer Success Platforms Market, By Enterprise Size
9.1. Overview
9.2 Customer Experience Management
9.2.1 Definition, key trends, growth factors, and opportunities
9.2.2 Market size analysis, by region, 2020-2027
9.2.3 Market share analysis, by country, 2020-2027
9.3 Sales and Marketing Management
9.3.1 Definition, key trends, growth factors, and opportunities
9.3.2 Market size analysis, by region, 2020-2027
9.3.3 Market share analysis, by country, 2020-2027
9.4 Risk and Compliance Management
9.4.1 Definition, key trends, growth factors, and opportunities
9.4.2 Market size analysis, by region, 2020-2027
9.4.3 Market share analysis, by country, 2020-2027
9.5 Customer Service
9.5.1 Definition, key trends, growth factors, and opportunities
9.5.2 Market size analysis, by region, 2020-2027
9.5.3 Market share analysis, by country, 2020-2027
9.6 Other
9.6.1 Definition, key trends, growth factors, and opportunities
9.6.2 Market size analysis, by region, 2020-2027
9.6.3 Market share analysis, by country, 2020-2027
9.7 Research Dive Exclusive Insights
9.7.1 Market attractiveness
9.7.2 Competition heatmap
10. Customer Success Platforms Market, By Region
10.1 North America
10.1.1 U.S
10.1.1.1 Market size analysis, By Product, 2020-2027
10.1.1.2 Market size analysis, By Type, 2020-2027
10.1.1.3 Market size analysis, By Spectral Range, 2020-2027
10.1.1.4 Market size analysis, By Deployment, 2020-2027
10.1.1.5 Market size analysis, By Enterprise Size, 2020-2027
10.1.2 Canada
10.1.2.1 Market size analysis, By Product, 2020-2027
10.1.2.2 Market size analysis, By Type, 2020-2027
10.1.2.3 Market size analysis, By Spectral Range, 2020-2027
10.1.2.4 Market size analysis, By Deployment, 2020-2027
10.1.2.5 Market size analysis, By Enterprise Size, 2020-2027
10.1.3 Mexico
10.1.3.1 Market size analysis, By Product, 2020-2027
10.1.3.2 Market size analysis, By Type, 2020-2027
10.1.3.3 Market size analysis, By Spectral Range, 2020-2027
10.1.3.4 Market size analysis, By Deployment, 2020-2027
10.1.3.5 Market size analysis, By Enterprise Size, 2020-2027
10.1.4 Research Dive Exclusive Insights
10.1.4.1 Market attractiveness
10.1.4.2 Competition heatmap
10.2 Europe
10.2.1 Germany
10.2.1.1 Market size analysis, By Product, 2020-2027
10.2.1.2 Market size analysis, By Type, 2020-2027
10.2.1.3 Market size analysis, By Spectral Range, 2020-2027
10.2.1.4 Market size analysis, By Deployment, 2020-2027
10.2.1.5 Market size analysis, By Enterprise Size, 2020-2027
10.2.2 UK
10.2.2.1 Market size analysis, By Product, 2020-2027
10.2.2.2 Market size analysis, By Type, 2020-2027
10.2.2.3 Market size analysis, By Spectral Range, 2020-2027
10.2.2.4 Market size analysis, By Deployment, 2020-2027
10.2.2.5 Market size analysis, By Enterprise Size, 2020-2027
10.2.3 France
10.2.3.1 Market size analysis, By Product, 2020-2027
10.2.3.2 Market size analysis, By Type, 2020-2027
10.2.3.3 Market size analysis, By Spectral Range, 2020-2027
10.2.3.4 Market size analysis, By Deployment, 2020-2027
10.2.3.5 Market size analysis, By Enterprise Size, 2020-2027
10.2.4 Spain
10.2.4.1 Market size analysis, By Product, 2020-2027
10.2.4.2 Market size analysis, By Type, 2020-2027
10.2.4.3 Market size analysis, By Spectral Range, 2020-2027
10.2.4.4 Market size analysis, By Deployment, 2020-2027
10.2.4.5 Market size analysis, By Enterprise Size, 2020-2027
10.2.5 Italy
10.2.5.1 Market size analysis, By Product, 2020-2027
10.2.5.2 Market size analysis, By Type, 2020-2027
10.2.5.3 Market size analysis, By Spectral Range, 2020-2027
10.2.5.4 Market size analysis, By Deployment, 2020-2027
10.2.5.5 Market size analysis, By Enterprise Size, 2020-2027
10.2.6 Rest of Europe
10.2.6.1 Market size analysis, By Product, 2020-2027
10.2.6.2 Market size analysis, By Type, 2020-2027
10.2.6.3 Market size analysis, By Spectral Range, 2020-2027
10.2.6.4 Market size analysis, By Deployment, 2020-2027
10.2.6.5 Market size analysis, By Enterprise Size, 2020-2027
10.2.7 Research Dive Exclusive Insights
10.2.7.1 Market attractiveness
10.2.7.2 Competition heatmap
10.3 Asia-Pacific
10.3.1 China
10.3.1.1 Market size analysis, By Product, 2020-2027
10.3.1.2 Market size analysis, By Type, 2020-2027
10.3.1.3 Market size analysis, By Spectral Range, 2020-2027
10.3.1.4 Market size analysis, By Deployment, 2020-2027
10.3.1.5 Market size analysis, By Enterprise Size, 2020-2027
10.3.2 Japan
10.3.2.1 Market size analysis, By Product, 2020-2027
10.3.2.2 Market size analysis, By Type, 2020-2027
10.3.2.3 Market size analysis, By Spectral Range, 2020-2027
10.3.2.4 Market size analysis, By Deployment, 2020-2027
10.3.2.5 Market size analysis, By Enterprise Size, 2020-2027
10.3.3 India
10.3.3.1 Market size analysis, By Product, 2020-2027
10.3.3.2 Market size analysis, By Type, 2020-2027
10.3.3.3 Market size analysis, By Spectral Range, 2020-2027
10.3.3.4 Market size analysis, By Deployment, 2020-2027
10.3.3.5 Market size analysis, By Enterprise Size, 2020-2027
10.3.4 Australia
10.3.4.1 Market size analysis, By Product, 2020-2027
10.3.4.2 Market size analysis, By Type, 2020-2027
10.3.4.3 Market size analysis, By Spectral Range, 2020-2027
10.3.4.4 Market size analysis, By Deployment, 2020-2027
10.3.4.5 Market size analysis, By Enterprise Size, 2020-2027
10.3.5 South Korea
10.3.5.1 Market size analysis, By Product, 2020-2027
10.3.5.2 Market size analysis, By Type, 2020-2027
10.3.5.3 Market size analysis, By Spectral Range, 2020-2027
10.3.5.4 Market size analysis, By Deployment, 2020-2027
10.3.5.5 Market size analysis, By Enterprise Size, 2020-2027
10.3.6 Rest of Asia-Pacific
10.3.6.1 Market size analysis, By Product, 2020-2027
10.3.6.2 Market size analysis, By Type, 2020-2027
10.3.6.3 Market size analysis, By Spectral Range, 2020-2027
10.3.6.4 Market size analysis, By Deployment, 2020-2027
10.3.6.5 Market size analysis, By Enterprise Size, 2020-2027
10.3.7 Research Dive Exclusive Insights
10.3.7.1 Market attractiveness
10.3.7.2 Competition heatmap
10.4 LAMEA
10.4.1 Brazil
10.4.1.1 Market size analysis, By Product, 2020-2027
10.4.1.2 Market size analysis, By Type, 2020-2027
10.4.1.3 Market size analysis, By Spectral Range, 2020-2027
10.4.1.4 Market size analysis, By Deployment, 2020-2027
10.4.1.5 Market size analysis, By Enterprise Size, 2020-2027
10.4.2 Saudi Arabia
10.4.2.1 Market size analysis, By Product, 2020-2027
10.4.2.2 Market size analysis, By Type, 2020-2027
10.4.2.3 Market size analysis, By Spectral Range, 2020-2027
10.4.2.4 Market size analysis, By Deployment, 2020-2027
10.4.2.5 Market size analysis, By Enterprise Size, 2020-2027
10.4.3 UAE
10.4.3.1 Market size analysis, By Product, 2020-2027
10.4.3.2 Market size analysis, By Type, 2020-2027
10.4.3.3 Market size analysis, By Spectral Range, 2020-2027
10.4.3.4 Market size analysis, By Deployment, 2020-2027
10.4.3.5 Market size analysis, By Enterprise Size, 2020-2027
10.4.4 South Africa
10.4.4.1 Market size analysis, By Product, 2020-2027
10.4.4.2 Market size analysis, By Type, 2020-2027
10.4.4.3 Market size analysis, By Spectral Range, 2020-2027
10.4.4.4 Market size analysis, By Deployment, 2020-2027
10.4.4.5 Market size analysis, By Enterprise Size, 2020-2027
10.4.5 Rest of LAMEA
10.4.5.1 Market size analysis, By Product, 2020-2027
10.4.5.2 Market size analysis, By Type, 2020-2027
10.4.5.3 Market size analysis, By Spectral Range, 2020-2027
10.4.5.4 Market size analysis, By Deployment, 2020-2027
10.4.5.5 Market size analysis, By Enterprise Size, 2020-2027
10.4.6 Research Dive Exclusive Insights
10.4.6.1 Market attractiveness
10.4.6.2 Competition heatmap
11. Competitive Landscape
11.1 Top winning strategies, 2020-2027
11.1.1 By strategy
11.1.2 By year
11.2 Strategic overview
11.3 Market share analysis, 2020-2027
12. Company Profiles
12.1 Gainsight
12.1.1 Overview
12.1.2 Business segments
12.1.3 Product portfolio
12.1.4 Financial performance
12.1.5 Recent developments
12.1.6 SWOT analysis
12.2 Salesforce
12.2.1 Overview
12.2.2 Business segments
12.2.3 Product portfolio
12.2.4 Financial performance
12.2.5 Recent developments
12.2.6 SWOT analysis
12.3 Natero
12.3.1 Overview
12.3.2 Business segments
12.3.3 Product portfolio
12.3.4 Financial performance
12.3.5 Recent developments
12.3.6 SWOT analysis
12.4 Totango
12.4.1 Overview
12.4.2 Business segments
12.4.3 Product portfolio
12.4.4 Financial performance
12.4.5 Recent developments
12.4.6 SWOT analysis
12.5 Amity
12.5.1 Overview
12.5.2 Business segments
12.5.3 Product portfolio
12.5.4 Financial performance
12.5.5 Recent developments
12.5.6 SWOT analysis
12.6 Strikedeck
12.6.1 Overview
12.6.2 Business segments
12.6.3 Product portfolio
12.6.4 Financial performance
12.6.5 Recent developments
12.6.6 SWOT analysis
12.7 Churnzero
12.7.1 Overview
12.7.2 Business segments
12.7.3 Product portfolio
12.7.4 Financial performance
12.7.5 Recent developments
12.7.6 SWOT analysis
12.8 ClientSuccess
12.8.1 Overview
12.8.2 Business segments
12.8.3 Product portfolio
12.8.4 Financial performance
12.8.5 Recent developments
12.8.6 SWOT analysis
12.9 Bolstra
12.9.1 Overview
12.9.2 Business segments
12.9.3 Product portfolio
12.9.4 Financial performance
12.9.5 Recent developments
12.9.6 SWOT analysis
12.10 UserIQ
12.10.1 Overview
12.10.2 Business segments
12.10.3 Product portfolio
12.10.4 Financial performance
12.10.5 Recent developments
12.10.6 SWOT analysis
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